Refund policy

At dynamicnailsupply.shop, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned and how refunds, exchanges, damaged products, and cancellations are handled.

1. 30-Day Return Policy

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return, the product must generally:

• Be unused and in its original condition;
• Not show signs of excessive handling, misuse, or damage caused after delivery;
• Include the original packaging, accessories, components, and documentation supplied with the product;
• Include proof of purchase or sufficient order information;
• Meet any hygiene and safety requirements applicable to the product.

We reserve the right to refuse returns that do not satisfy the conditions described in this policy, subject to applicable law.

2. How to Request a Return

Before returning any product, please contact our customer service team at:

info@dynamicnailsupply.shop

Please provide:

• Your full name;
• Your order number;
• The product you wish to return;
• Your reason for requesting the return;
• Photographs of the product when relevant.

We will review your request and provide return instructions when your return is approved.

Please do not send a product back before contacting us and receiving return instructions.

Unauthorized returns may not be accepted.

3. Nail, Beauty, and Personal-Care Products

Because some nail, cosmetic, beauty, and personal-care products may involve hygiene, sanitation, contamination, or safety considerations, certain opened or used products may not qualify for a voluntary return.

Products that have been opened, used, applied, altered, contaminated, or otherwise made unsuitable for resale may be non-returnable when permitted by applicable law.

This restriction does not eliminate rights or remedies that may apply to damaged, defective, incorrect, or otherwise nonconforming products.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

• Damaged;
• Defective;
• Incorrect;
• Missing components; or
• Materially different from what you ordered,

please contact us promptly at info@dynamicnailsupply.shop.

Include your order number, a description of the problem, and clear photographs showing the issue when possible.

After reviewing the claim, we may provide an appropriate remedy, which may include:

• Replacement;
• Refund;
• Store-approved alternative resolution.

When an approved return is required because we sent an incorrect, damaged, or defective product, reasonable return shipping costs will not be charged to the customer.

5. Non-Returnable Items

Subject to applicable law, the following items may not qualify for voluntary returns:

• Opened or used products that cannot safely or hygienically be resold;
• Personalized or customized products;
• Gift cards;
• Products specifically identified as final sale before purchase;
• Products damaged through misuse, improper storage, improper application, or negligence;
• Products returned after the applicable return period;
• Products missing substantial packaging, accessories, or components.

If you are unsure whether your product is eligible for return, contact us before sending it back.

6. Exchanges

If you would like to exchange an eligible product, contact:

info@dynamicnailsupply.shop

Exchange requests are subject to product availability.

If the replacement item is unavailable, we may offer another available resolution.

In some circumstances, an eligible item may need to be returned for a refund and a separate new order placed for the desired replacement.

7. Return Shipping Costs

Unless the return results from a damaged, defective, incorrect, or otherwise seller-responsible product, customers are generally responsible for return shipping costs.

Any return shipping instructions provided by us must be followed.

We recommend using a trackable shipping method for customer-paid returns.

We are not responsible for return packages lost before they are received by the designated return location when the customer arranged the return shipment independently.

8. Return Inspection

Returned products may be inspected after receipt.

We may verify:

• Product condition;
• Evidence of use;
• Packaging;
• Accessories and components;
• The reason for return;
• Whether the returned product matches the original order.

If the return satisfies this policy, the applicable refund will be approved.

9. Refunds

Once an eligible return has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method.

We aim to process approved refunds within 7 business days after the return has been inspected and approved.

After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

10. Original Shipping Charges

Standard shipping offered free of charge does not create a refundable shipping amount.

If a customer purchases an optional paid shipping service, any refund of that shipping charge will depend on the circumstances of the return and applicable law.

11. Order Cancellations

If you need to cancel an order, please contact:

info@dynamicnailsupply.shop

Contact us as soon as possible after placing the order.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If an order can no longer be cancelled, you may request an eligible return after delivery under this Return & Refund Policy.

12. Order Changes

If you need to correct or change an order, including a shipping address or product selection, contact us as quickly as possible.

We cannot guarantee that changes can be made after fulfillment processing has begun.

13. Refunds for Cancelled Orders

If we approve the cancellation of a paid order before fulfillment, the applicable refund will be issued to the original payment method.

Payment providers and financial institutions may require additional time to display the refunded amount.

14. Late or Missing Refunds

If you have received confirmation that we issued a refund but the funds have not appeared:

1. Check your payment account again;
2. Contact your card issuer, bank, or payment provider;
3. Allow for their applicable processing period.

If the refund still cannot be located, contact:

info@dynamicnailsupply.shop

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive consumer rights or remedies that cannot legally be excluded under applicable United States federal or state law.

Where applicable law provides customers with additional mandatory rights, those rights remain available.

16. Contact Us

For questions regarding returns, exchanges, cancellations, damaged products, or refunds:

dynamicnailsupply.shop
Email: info@dynamicnailsupply.shop